How to collect, analyse & action effective feedback

Feedback is pointless unless it is actionable, that is why we need effective feedback. It’s all well-and-good to hear that your ecommerce website looks nice but that’s not going to boost your CVR (just your ego).

About this event

Feedback is pointless unless it is actionable, that is why we need effective feedback. It’s all well-and-good to hear that your ecommerce website looks nice but that’s not going to boost your CVR (just your ego).

So how do you know what are the right questions to ask? And what do you do with the feedback once you get some interesting answers? This session by Growth Shop’s Head of Product, Tarquin Hellier, answers all the right questions when it comes to collecting, analysing and actioning effective feedback.

In this session we’ll cover:

  • Why do you want feedback?
  • Four types of feedback (early-stage, data-led, UX, competitor)
  • What questions should you ask?
  • How much data do you need?
  • How should you ask for it?
  • Using data to validate
  • Actioning your feedback

About the Speaker

Tarquin Hellier, Head of Product at Growth Shop, is an experienced Product and Engineering Leader with a history of success across engineering, product and delivery.

Over 20 years of defining and delivering an effective engineering and product strategy providing companies with a competitive edge across web & internal products.

Lifelong commitment to building incredible teams from within organisations, building high-performing product teams from the ground up, helping to recruit, train and mentor product and engineering managers.

More Previous Talks

THE UP WORLD NEWSLETTER
Sign up

Refer a friend